Indra guarantees non-stop improvement in it service management with ISO/IEC 20000 certificate

Indra, the premier IT Company in Spain and a leading IT multinational in Europe, obtained the ISO/IEC 20000 certification for IT Service Management. This way, a new stage of the Company’s IT Services Management programmed is completed. The programme seeks to continually improve the services for over 30,000 professionals of the company distributed across the world.

The ISO/IEC 20.000 standard has become a world reference after five years since its publication. It sets the requisites for the implementation of a management system to provide IT services efficiently, guaranteeing its alignment with the business needs at a reasonable cost.
 
Indra’s IT Service Management has adopted ITIL good practices for many years in order to improve its services and chose the international standard not only to prove achievements but mainly to maintain, reinforce and enhance the quality of the services. For this reason, the company relied on Quint Wellington Redwood, a consulting company specialized in providing distinguishing solutions with broad experience in this type of projects.

The project considered compliance with the ISO/IEC 27001 to manage the security of the information already implemented in the company which turned out in a reduction of efforts and a more useful, comprehensive and less complex management.

Indra is the premier Information Technology Company in Spain and a leading IT multinational in Europe and Latin America. It is ranked as the second European company in its sector according to investment in R&D with nearly € 500 M during the last three years. In 2010 revenues reached € 2,557 M of which a 40% came from the international market. The company employs more than 30,000 professionals and has clients in more than 100 countries.

Quint Wellington Redwood –

Quint Wellington Redwood is a global, independent firm, specialized in organizing “world class” IT-management. It is headquartered in Amsterdam and has presence in 49 countries in four continents. The firm specialises in strategy and governance, sourcing and service management for leading companies of all industries. Quint Wellington Redwood offers consultancy, valuation and training integrated in IT and business domain for its clients to meet challenges and achieve better results, more competitiveness and a profitable investment return. For more information, visit: www.quintgroup.com.