Our support service is designed so that Indra provides the customer with the necessary help and support to properly operate and maintain the Air Traffic Control systems. As well as to propose improvements or upgrades that contribute to increasing the life cycle of your systems, reducing the impact of incidents on your business..
Service Level Agreement (SLA):
Choosing an adequate level of support for the client organization, under a Service Level Agreement (SLA), it guarantees the continuity of the operation, the quality, integrity and availability of its Air Traffic Control system, critical to maintaining safety . The client will be able to choose their Service Level Agreement (SLA) with the scope that they deem optimal for their needs.
The services that Indra includes in its SLAs are: Help Desk, Technical support, HW/SW repair, On-site emergency support, On-site system performance inspection, Spare parts supply, Training courses, Obsolescence notification service, Improvement and upgrade notification service, Performance Assessment of Surveillance Systems (PASS), Annual SLA performance report and Annual SLA performance review.
This intrinsically brings a series of benefits, such as:.
- Give continuity to the product throughout the entire life cycle of the system, or even longer through improvements or upgrades.
- Have predictable and reduced support costs.
- Have priority access to Indra's expert technical services.
- Have a specialized support service through a single point of contact, through a direct communication channel.