- The IT company will undertake the editing, printing and distribution of the business correspondence at its CAI facilities in the country.
- Indra’s position is reinforced as the first company to deliver this type of services in Mexico and as one of the leading companies in Latin America.
Indra, the premier IT company in Spain and a leading multinational in Europe and Latin America was awarded a contract of BPO (Business Process Outsourcing) services by Banamex, Mexico’s second most important bank. The contract includes the editing and finishing services for over 37 million Euros and a 7-year execution period.
The services consist of editing, printing, classification and posting of the business correspondence. It will also digitalise the documents to be downloaded from the bank’s website for clients. Over 750 million images and around 250 million envelopes are expected to be processed by the technology multinational.
The project will be carried out at Indra’s CAI centres in Mexico as the facilities have the largest printing capacity across the country.
The agreement consolidates Indra’s leadership in the sector of printing and finishing in Mexico with a 60% of market share which makes the company the technology partner of the country’s second most important bank. Banamex has 1,700 branches, 6,800 ATMs and over 4,000 correspondent banks all over the country.
The company is strongly present in the sector in the rest of Latin America with nearly twenty important clients in the banking and energy sectors of the main countries. In addition to the centres in Mexico, there are two in Argentina and in Venezuela; and one in Colombia. The total printing capacity in a year amounts to over 3,500 million images and 900 million envelopes.
In Spain, the company has a strong position in the delivery of BPO services for the main financial entities. We should mention the recently awarded contract in April for the back-office management and telephone banking of the Caja de Ahorros de Navarra.
In the area of corporate printing, Indra has clients such as: AXA, Genesis, Liberty or CAN, BBVA, Santander and Bankinter. It also manages the entire processing and securitization of assets for Ing Direct, Bankinter, Bancaja and Santander. In addition to this, it is engaged in the different management processes of liabilities and payment methods of CAN and CAM. One of the most demanded services is customer management via different channels for business banking and retailers.
Extensive knowledge of the financial sector
Indra cooperates in the innovation process of the main financial and insurance entities in Spain with nine out ten of the most important companies of the sector as clients. It offers solutions which meet the needs of the whole value chain of the entities: from the design of complex systems to the maintenance of applications and outsourcing of processes with technology as a distinctive advantage.
The IT company has reinforced its position in the financial sector in Latin America and Europe and goes along some of the most significant Spanish banking entities in their international expansion.
Indra is the premier Information Technology company in Spain and a leading IT multinational in Europe and Latin America. It is ranked as the first European company in its sector according to investment in R&D and is the second Spanish company in absolute value investments in R&D. In 2009 revenues reached € 2,513 M of which a 40% came from the international market. The company employs more than 30,000 professionals and has clients in more than 100 countries.